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FibraLink Jamaica provides 100%
fibre optic "On Net" service throughout Jamaica: Capacity…
Private line, IP services, Co-location… Lambda Improve
your productivity with our high capacity, reliable
connection between the US and Jamaica and within Jamaica.
- Connect Jamaica locations to practically any place
in the world with secure dedicated circuits;
- Capable of supporting very high volume throughput
such as videoconferencing, image transfers, bulk data
transfers, interactive transactions, host-to-host
connections and online marketing programs;
- Completely scalable bandwidth services available
from fractional T1 through OC48;
- High reliability: Our Service Level Agreements
provide for above average industry availability for the
Caribbean;
- Private line service, lambda, IRU’s and clear
channels;
- Monthly, quarterly or annualized billing options;
- Contract terms of 12 month, and discounts offered
for multiyear commitments;
- Interconnectivity services (Single point of
contact);
- FibraLink Jamaica will arrange for all end-to-end
connectivity needs throughout the world through its
working arrangements and interconnection agreements with
other telecommunications carriers;
- Network management visibility, control and
monitoring through Network Operations Centre ("NOC") 24
X 7 in Florida with back-up facility in Curacao;
- In-country permanent technical management.
 Co-location: FibraLink Jamaica has collocation space
available in New Kingston with on-net restoration facilities
in Florida and the Bahamas. Each facility has the following features: - rack and cage
space - AC and DC powering - standby generators -
environmental controls and alarms - physical security
Customer Care: FibraLink Jamaica, through its Service
Level Agreement ("SLA") provides customers with some of the
highest telecommunications performance standards available
in the Caribbean. Our Tier I, II and III Support teams
provide customer care 24 X 7.
Tier I Team: Each customer is assigned a customer
advocate that fields initial customer inquiries, issues
trouble ticket, resolves Customer's issue or escalates to
Tier II team.
Tier II Team: Qualified Technicians investigate and
troubleshoot customer issues, and where required, escalate
matter to appropriate Tier III Senior Staff.
Tier III Team: Senior Telecom and IT Engineering and
Management Team address and expediently resolve Customer
issues as required by Tier II Team. |
